Privacy policy

Last updated: 2025-12-12

This Privacy Policy explains how Orca Crew Services B.V. (“we”, “us”, “our”) collects, uses, stores, and protects personal data provided by visitors, clients, and job applicants through our website orca-crew.com. We are committed to safeguarding your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch legislation.

1. Data Controller

Orca Crew Services B.V.
Oostperkweg 25, 4332SB Middelburg
The Netherlands
Email: crewing@orca-crew.com

We are responsible for determining the purposes and means of processing your personal data.

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1. Information You Provide Through Website Forms

• Name and surname

• Email address

• Phone number

• Company name and company information

• Uploaded documents (e.g., CVs, certificates, job-related documents)

• Other information voluntarily submitted in contact or recruitment forms

2.2. Newsletter Subscription Data

• Email address

• Name (if provided)

• Subscription preferences and communication permissions

2.3. Automatically Collected Data (Cookies & Tracking Technologies)

Through tools such as:

• Google Analytics

• Meta Pixel

• LinkedIn Insights Tag

We may collect:

• IP address

• Device information

• Browser type

• Pages visited and time spent

• Referring URLs

• Click and interaction behaviour

This information is used for statistical analysis, website improvement, marketing, and retargeting.

3. How We Collect Personal Data

We collect your personal information through the following methods:

• Website contact, service inquiry, and recruitment forms

• Newsletter signup forms

• Cookies and analytics tools

• Tracking pixels implemented on the website (Meta, LinkedIn, Google)

4. Purposes of Processing

Your personal data is processed for the following purposes:

4.1. Responding to Inquiries

To manage and reply to requests submitted via our website forms.

4.2. Providing Our Services

To engage in communication related to our crewing, recruitment, consulting, and ship-management services.

4.3. Recruitment Processes

To assess job applications, evaluate suitability for open vacancies, and maintain candidate records for future opportunities.

4.4. Marketing & Retargeting

To inform you about services, industry updates, events, and marketing communications where consent has been provided.

4.5. Website Performance & Analytics

To analyse website traffic and improve visitor experience.

5. Legal Basis for Processing

We process your personal data on the basis of consent, as required under Article 6(1)(a) of the GDPR.

You may withdraw your consent at any time by contacting us at crewing@orca-crew.com or by using unsubscribe links in newsletters.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

• Contact inquiries: retained until you request deletion or unsubscribe.

• Recruitment data: retained until you request deletion or unsubscribe from recruitment communications.

• Analytics data: retained according to Google Analytics retention settings configured by Google.

7. Data Sharing and Third-Party Services

We may share your personal data with trusted third-party service providers strictly for operational purposes. These include:

• Website hosting provider

• Google Analytics (website usage statistics)

• Meta Pixel (marketing and retargeting)

• LinkedIn Ads & Insights Tag (advertising and analytics)

• MailChimp or other CRM/email marketing services

• Zapier (automation and data routing where necessary)

• Cloud storage services (for securely storing recruitment or inquiry files)

• Recruitment management software

All third parties process data only according to our instructions and under GDPR-compliant agreements where required.

8. International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA), including but not limited to:

• Google (Google Analytics)

• Meta Platforms (Facebook/Instagram Pixel)

• LinkedIn Corporation

• MailChimp (Intuit, USA)

• Zapier (USA)

Where data is transferred outside the EEA, we ensure appropriate safeguards, such as:

• EU Standard Contractual Clauses (SCCs),

• Data Processing Agreements (DPAs),

• Transfers to providers certified under relevant frameworks (e.g., EU–US Data Privacy Framework where applicable).

9. Your Rights Under GDPR

You have the following rights in relation to your personal data:

• Right to access – request a copy of your personal data.

• Right to rectification – request correction of inaccurate data.

• Right to erasure (“right to be forgotten”).

• Right to restrict processing.

• Right to data portability.

• Right to withdraw consent at any time.

• Right to object to processing, including direct marketing.

To exercise any of these rights, contact us at crewing@orca-crew.com.

10. Cookies

Our website uses cookies to improve performance and support analytics and marketing activities.
A separate Cookie Policy can be provided if required, describing cookie types, retention periods, and management settings.

11. Security of Your Personal Data

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These measures include access restrictions, encryption, secure servers, and internal policies on data handling.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please contact:

Orca Crew Services B.V.
Email: crewing@orca-crew.com